Support

As a general rule, you can download Satski onto any mobile phone which operates Windows Mobile and has GPS-GPRS. Satski is compatible with, but not limited to, the following mobile phones:

HTC Diamond, HTC Touch Pro, HTC Touch HD, MDA Vario 3, MDA Vario 4, Samsung Omnia GPS, Sony Ericsson X 1, MDA Touch Plus, Palm Treo Pro, MWg Zinc 2, MWg Atom V, Glofish DX900, Glofish X610, Acer DX900, Fujitsu Seimens Loox T830, ASUSP750, ASUS P320, HTC Touch Cruise, HTC Touch 3G, HTC X7510, Glofiish M810 & M800, Toshiba Protégé, Psion Ikon, HTC TYTN1, O2's XDA Zest and XDA Guide, HP iPAQ Data Messenger, LG Arena KM900, nuvifone M20 (garmin/asus), imate phones with Windows, GPS and touch screen, HTC Diamond 2, HTC HD Touch 2, O2 Xda Zest and many more.

Many mobile phone service providers brand OEM manufactured smart phones. It is quite possible that many of these branded or rebadged models are not listed above. HTC GPS phones are a typical example of this, where some models have up to 9 different branded names.

Mobile phones running Windows Mobile, touch screen and Bluetooth but do not have a GPS, it is now possible to purchase any number of Bluetooth GPS devices made for mobile smart phones and PDA’s which will allow you to use the Satski application. These devices cost from around £20.00, they are small, neat and very effective.

To download the FREE Satski app please follow these instructions:

• Using Internet Explorer on your phone and visit www.satski.com which will take you to the mobile friendly website.
• Select Download Free Satski. This will download the free Satski application.
• Find the Programs folder on your phone, select the Satski icon and wait for the application to load.
• Select a map and wait for it to load.

Remember, this is only the free Satski version. If you want the app to provide you with live stats, record your tracks so you can replay them on your phone or replay your tracks with Google Earth on your PC when you get home, you must buy Satski from the website. You will be sent an activation code so you can activate all the interactive GPS features.

Your Satski app and mobile phone’s GPS run independently from your telephone provider connection. In other words you can have no telephone signal however you will be able to use your Satski app with the GPS of your phone.

Costs maybe incurred if you are using our live services (i.e. buddy tracking, Satski messages), as some foreign service providers may charge for receiving messages/texts. This is not common practice but should you wish to deactivate your Satski live services you can do this in the menu section of Satski.

Please note if you delay downloading your Satski app until abroad it is likely your service provided will charge you to access the Internet to download Satski, so we advise to download the app before traveling abroad to avoid this cost.

If you do wait to download your Satski app, you will need to connect to the Internet for a few minutes to do this.

Please contact your service provided for more advise on how to minimize telephone costs while abroad, such as turning off roaming and Internet. Your Satski app will still work if you turn these functions off.

Yes it will work as the Satski software and the mobile phone’s GPS are independent from telephone signal.

To install the Satski software to your mobile phone please follow these steps:

• Load Internet Explorer on your Windows Mobile phone smart phone and go to www.satski.com to view the mobile friendly page
• Land on a mobile friendly page
• Select 'Download free Satski'
• Choose the resort you wish to activate
• Download the resort to your mobile by following all the prompts

Yes it can because on some phones depending on service provider signal strength the AGPS will and can for short periods of time override the phones GPS positioning. And as a result you will see and experience erratic movement in your tracking. A solution to this could be for you to turn off your AGPS and only run the phone’s GPS. On some phones this may lead to more constant tracking results.

Satski downloads apply to one phone and are non transferable.

In most cases if you are visiting a resort which is part of a large ski area, you will get a map of the whole connected ski area. This applies to the 3 Valleys, Espace Killy, Portes du Soleil, Whistler-Blackcomb and others.

To check your ski resort, select the resort name from the list of available resorts and if it is part of a larger ski area map, you will be prompted to download the map which will be named as the larger ski area, e.g. if you select the ski resort of Courchevel, you will be prompted to download the ski area map of 3 Vallees.

We highly recommend that you do the following to protect your mobile phone battery life:

• Switch off your Wifi and Bluetooth functions
• Make the screen switch off after 30 secs
• Minimise frequency and duration of phone calls
• Fully charge your mobile phone

One at a time.

Your activation code will “unlock” your installed Satsports Software to convert it from the free demo to the full version of the software and unlock all the features. The activation process requires that your phone is connected to the Internet, either through GRPS/3G or Wi-Fi.

If your PDA cannot access the Internet but has GPS, then you will need to download the free Satski app to your phone following the steps in option 1 or 2 for WinMob by clicking here.

Once you have the free Satski app installed please email your device ID to technical@satski.com. You can find your device ID from the Satski software, next to where you need to enter your activation code.

Your speed is reliant on your phones GPS / GPRS. If your phone does not have a strong GPS, or AGPS, and signal is lost, the period between loss of GPS signal, will make the Satski app calculate in an abnormally high and unrealistic speed.

• Switch on your Satsports Multi-sports GPS.
• When the splash screen appears, press the ‘Settings’ button.
• Then press the last tab/button that comes on the screen ‘Information’.
• Now open your Stats Viewer and connect the GPS via USB to your PC/Laptop.
• On your GPS you will see an image of a PC and USB cable. Press the tab below that says ‘USB Mass Storage’. If you do not press this tab, your GPS will not be able to communicate with your Satsports Stats Viewer software, which you should have already downloaded to your PC/laptop.
• On the Stats Viewer, go to System, Check for Updates, and update your Stats Viewer PC software as well as your GPS software, if required.
• In Stats Viewer, click on the skiing tab.
• Then click on the Install resorts button and a list of available resorts will appear. You can install or remove any of the available resorts to/from your GPS. Remember to update Stats Viewer to get access to new ski maps and updates to current maps.

When you connect your GPS to charge, a blue light will appear on the backlight activation button on the front of the GPS. When this blue light goes out, your GPS is fully charged.

It lasts 8 - 10 hours.

In order to get the best life out of your GPS device, go to Setting on your splash screen, press the Power Save tab and make sure that the Power Down Time is set to Always On and that the Backlight Off Time is set to go off after max of 1 minute (best is after 30 seconds).

Before putting the unit into your pocket or bag for tracking make sure you switch the screen lock on! This is done by sliding the power on/off button which is situated on top right side of the GPS, down to where it says HOLD.

When the backlight goes off and you want to see the screen, simply push on the button on the front of the GPS, below the screen and the backlight will turn on even if the unit is on screen-lock mode.

Yes. Satsports are always searching for ways to improve the software, and appreciates all customer feedback in this process, therefore we provide regular updates for the PC Analytics software, Stats Viewer, and your GPS. Stats Viewer updates may include more ski maps available for download or improvements to the design (colour, layout, navigation), or the GPS update may include such things as an improved screen design or an added feature. To perform these updates, please:

• Open Stats Viewer or download from here.
• Connect you GPS to your computer and press 'USB Mass Storage' on the GPS screen.
• Select 'System' from the toolbar.
• Select 'Check for updates...' from the dropdown.
• A new window will open. Select the tab 'PC application' and if an update is available press 'Update'
• Select the tab 'Satsports GPS' and if an update is available press 'Update'

Ski resorts make changes each year with new/removed lifts/slopes and the information Satsports provides with each map gets updated on a regular basis. Therefore we recommend you connect your GPS to your Satsports PC software, Stats Viewer to check for updates. You can update the software on your GPS and PC software and download the latest map for your ski trip. If you wish to continue using the previous winter maps, you may do so.

Please see an example of the Ski Viewer and Google Earth replays here

Not at this stage. However, if you have Parrallels Desktop to run Windows on your Mac, you can download the Satsports PC based Analytics software, Stats Viewer.

This icon is used if you have a street navigation SD card for either Western Europe or North America. You can purchase a street navigation card from Satsports. In your box, you will already have a car bracket.

Please contact us to order a compatible street navigation SD card compatible for your Satsports Multi-sports GPS for either Western Europe or North America.

After your day’s skiing you can transfer the ski data files onto your PC-based Analytics software, Stats Viewer, to view your replay and stats in the Ski Viewer and in 3D with Google Earth. You can do this through the USB connection (and press the USB Mass Storage button):

• Make sure you have the free Satsports PC-based Analytics software installed on your PC/laptop. You can download and install this from www.satsportsgps.com.
• In Stats Viewer click on the skiing tab and then click on Run Ski Viewer. This will start the ski viewer.
• Import your ski data files by selecting the button marked “Import data from Satsports GPS”.
• Once you have imported your data files you can then review them in the ski map replay (Ski Viewer) and in 3D with Google Earth!

You can save approximately 10 days worth of tracking on the GPS (this may differ depending on the size of the files), upload them to your PC at a later date and replay them all separately.

All phones with the Android operating system are compatible for downloading Satski.

Please visit the Android Market on your phone and search for SatskiLite.

Satski software and the mobile phone’s GPS run independently from telephone provider connection. In other words you can have no telephone signal however you will be able to use your Satski with the GPS of your phone.

Costs maybe incurred if you are using our live services, as some foreign service providers may charge for receiving messages/texts. This is not common practice. Should you wish to deactivate your live services you can do this in the menu section of Satski.

Yes it will work as the Satski software and the mobile phone’s GPS are independent from telephone signal.

If you haven’t done so already please download SatskiLite from the Android Market. Open SatskiLite, select Settings and then Activation Code.

Once you press the back button your phone will check the code using your data/Internet connection and then will automatically update to the full version

Satski downloads apply to one phone and are non transferable.

In most cases, yes you will receive the connecting resorts with your download or maps for your GPS unit. This applies to the 3 Valleys, Espace Killy, Paradiski, Portes du Soleil, Arlberg, Whistler-Blackcomb, and Big Sky and Moonlight Basin.

This applies to the 3 Valleys (FR), Espace Killy (FR), Portes du Soleil (FR), Arlberg (AT), Whistler-Blackcomb (CA) and others.

We highly recommend that you do the following to protect your mobile phone battery life:

• Switch off your Wifi and Bluetooth functions
• Make the screen switch off after 30 secs
• Minimise frequency and duration of phone calls
• Fully charge your mobile phone

At the Satski start-up, press Get Resort and the list of available resorts will appear.

The maps are listed by country with corresponding national flags. Should your ski resort belong to a larger ski area you will be directed to download the named map, which represents the whole ski area.

Note that installing one resort will uninstall any other resort (you can only have one resort installed) in order to preserve your phone’s memory.

Your data files are saved on your phone and must be copied onto your SD card before they can be retrieved by Satsports PC-based Analytics software so you can watch your replay in Ski Viewer, Google Earth and analyse your statistics.

You can achieve this at the start-up screen by pressing the Copy to SD button and copying all data files to the SD card. The SD card can then be removed and connected to the PC by USB or you can mount it as a removable drive by connecting your Android phone to the PC with a USB cable. The Analytics software will then collect the data by selecting Import from SD card.